attached is what can be tagged at each complex we service.
Inops - can be defined as vehicle with flat tire, missing wheel and or tire. Motor on the ground/missing anything that is going to render the vehicle not capable of driving.
Abandoned - this will encompass similar characteristics of an inop, but would include NO REG covered in dust spider webs just left to rot. Not just a little dust a lot best.
-
never tag a vehicle abandoned that is currently registered
-
if suspicion of abandoned while vehicle is registered
-
notify leasing office
-
chalk the tire see if it moves in 30 days time if still registered and still in same spot notify office see how they want to proceed
Carport tagging
-
the only property that we can tag for reg AND inops is rosewood we are 100% tag em all at rosewood but thats the only complex
-
KROMER PROPERTIES (ALL BUT ROSEWOOD AND PARK VISTA)
-
The only vehicles we are good to tag under a carport is an INOP absolutely no abandoned or reg without specific instruction from leasing office
Current tagging rules
-
Vehicle MUST BE EXPIRED FOR A MIN OF 60 DAYS
-
best way to steer clear of any gray area stay 90 days out we wont know if vehicles expried first or last of month without digging and very meticulous attention to detail so....
-
Jan expiration tag in April
-
Feb exp tag May
-
March exp tag June
-
etc...
PARKING ENFORCEMENT
CREATING A PARKING ISSUE IN SILVERTRAC
BOOTING PROCESS IN SILVERTRAC
PUTTING THE BOOT ON:
-
OPEN SILVERTRAC APP.
-
SIGN IN
-
SELECT "PARKING ENFORCEMENT" (IF APPLICABLE).
-
CHOOSE SITE.
-
SELECT "PARKING ISSUE".
-
FILL IN DETAILS. ISSUE TYPE "PARKING VIOLATION (BOOT-TOW-WARNING)".
-
TAKE PHOTOS OF ALL WINDOWS, EXPANDED VIEW OF VEHICLE, TIRE YOU ARE PLACING BOOT ON (BEFORE & AFTER PUTTING BOOT ON), CLOSE UP OF ANY PERMITS IN WINDOWS, PARKING SPACE # (IF VEHICLE IS PARKED IN AN ASSIGNED SPACE, HANDICAP SIGNS IF PARKED IN A HANDICAP SPACE WITHOUT A PLACARD OR HANDICAP PLATES. ENSURE PHOTOS ARE CLEAR AND NOT BLURRY. [SEE EXAMPLES BELOW]. YOU CAN TAKE UP TO 10 PHOTOS IN A SINGLE REPORT. IT IS RECOMMENDED YOU USE ALL 10 PHOTOS SO YOU HAVE ALL VIEWS COVERED.
-
ADD AUDIO FILE IF VEHICLE OWNER IS PRESENT AND BEING VERBALLY AGGRESSIVE (OPTIONAL).
-
ADD NOTES:
-
LOG TIME (TIME YOU ARRIVED ON-SITE AND LOCATED VEHICLE)
-
IMMOBILIZED TIME (WAIT 10 MINUTES THEN NOTE THE TIME YOU PLACED BOOT ON VEHICLE)
-
-
SUBMIT ISSUE.
RESPONSE TIME
ONCE VEHICLE OWNER HAS PAYMENT READY, THE PARKING ENFORCEMENT OFFICER MUST ARRIVE TO PROPERTY WITHIN:
-
RENO 45 MINUTES.
-
SPARKS 30 MINUTES.
TAKING THE BOOT OFF:
-
COLLECT PAYMENT (WE ONLY ACCEPT CASH, CASHIERS CHECK, OR MONEY ORDER).
-
OPEN SILVERTRAC APP.
-
SIGN IN
-
SELECT "PARKING ENFORCEMENT" (IF APPLICABLE).
-
CHOOSE SITE.
-
SELECT "PARKING ISSUE".
-
FILL IN DETAILS. ISSUE TYPE "BOOT RELEASE".
-
TAKE PHOTOS OF TIRE AFTER BOOT RELEASE (TO SHOW CONDITION OF THE RIM) & RECEIPT. [SEE EXAMPLES BELOW].
-
ADD AUDIO FILE IF VEHICLE OWNER IS PRESENT AND BEING VERBALLY AGGRESSIVE (OPTIONAL).
-
ADD NOTES:
-
SETTLEMENT REQUEST TIME (TIME THE OWNER OF VEHICLE CALLS WITH PAYMENT READY)
-
BOOT RELEASE TIME
-
-
PROVIDE VEHICLE OWNER WITH RECEIPT
-
TAKE PHOTO OF RECEIPT IN SILVERTRAC
-
RECEIPT NEEDS TO BE FILLED OUT COMPLETELY.
-
-
SUBMIT ISSUE.
