PARKING ENFORCEMENT

CREATING A PARKING ISSUE IN SILVERTRAC

BOOTING PROCESS IN SILVERTRAC

PUTTING THE BOOT ON:

  • OPEN SILVERTRAC APP.

  • SIGN IN

  • ​SELECT "PARKING ENFORCEMENT" (IF APPLICABLE).

  • CHOOSE SITE.

  • SELECT "PARKING ISSUE".

  • FILL IN DETAILS. ISSUE TYPE "PARKING VIOLATION (BOOT-TOW-WARNING)".

  • TAKE PHOTOS OF ALL WINDOWS, EXPANDED VIEW OF VEHICLE, TIRE YOU ARE PLACING BOOT ON (BEFORE & AFTER PUTTING BOOT ON), CLOSE UP OF ANY PERMITS IN WINDOWS, PARKING SPACE # (IF VEHICLE IS PARKED IN AN ASSIGNED SPACE, HANDICAP SIGNS IF PARKED IN A HANDICAP SPACE WITHOUT A PLACARD OR HANDICAP PLATES. ENSURE PHOTOS ARE CLEAR AND NOT BLURRY. [SEE EXAMPLES BELOW]. YOU CAN TAKE UP TO 10 PHOTOS IN A SINGLE REPORT. IT IS RECOMMENDED YOU USE ALL 10 PHOTOS SO YOU HAVE ALL VIEWS COVERED.

  • ADD AUDIO FILE IF VEHICLE OWNER IS PRESENT AND BEING VERBALLY AGGRESSIVE (OPTIONAL).

  • ADD NOTES: 

    • LOG TIME (TIME YOU ARRIVED ON-SITE AND LOCATED VEHICLE)

    • IMMOBILIZED TIME (WAIT 10 MINUTES THEN NOTE THE TIME YOU PLACED BOOT ON VEHICLE)

  • SUBMIT ISSUE.

RESPONSE TIME
​ONCE VEHICLE OWNER HAS PAYMENT READY, THE PARKING ENFORCEMENT OFFICER MUST ARRIVE TO PROPERTY WITHIN:

  • RENO 45 MINUTES.

  • SPARKS 30 MINUTES.

TAKING THE BOOT OFF:

  • COLLECT PAYMENT (WE ONLY ACCEPT CASH, CASHIERS CHECK, OR MONEY ORDER).

  • OPEN SILVERTRAC APP.

  • SIGN IN

  • ​SELECT "PARKING ENFORCEMENT" (IF APPLICABLE).

  • CHOOSE SITE.

  • SELECT "PARKING ISSUE".

  • FILL IN DETAILS. ISSUE TYPE "BOOT RELEASE".

  • TAKE PHOTOS OF TIRE AFTER BOOT RELEASE (TO SHOW CONDITION OF THE RIM) & RECEIPT. [SEE EXAMPLES BELOW].

  • ADD AUDIO FILE IF VEHICLE OWNER IS PRESENT AND BEING VERBALLY AGGRESSIVE (OPTIONAL).

  • ADD NOTES: 

    • SETTLEMENT REQUEST TIME (TIME THE OWNER OF VEHICLE CALLS WITH PAYMENT READY)

    • BOOT RELEASE TIME

  • ​PROVIDE VEHICLE OWNER WITH RECEIPT

    • TAKE PHOTO OF RECEIPT IN SILVERTRAC

    • RECEIPT NEEDS TO BE FILLED OUT COMPLETELY.

  • SUBMIT ISSUE.

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